Southlane

EPUD switches up office hours

EPUD switches up office hours

The Emerald People's Utility District is moving their office hours to a four day a week schedule as part of a new pilot program. Hours on the days the office is open will also be extended.

The switch will happen May 3. The EPUD office will be open Monday through Thursday from 7:30 a.m. to 6 p.m.

The move comes after a survey where the vast majority of customers and employees said they prefer or are neutral about the change."Many of those surveyed said being able to conduct EPUD business before or after standard work hours would be a big benefit to them," said Jaime Cranmer, EPUD Customer Service and Communication Manager. "Now our staff will be ready a half an hour earlier in the morning and an hour later in the evenings, four days a week to meet that need and better serve our customers."

Outage and emergency assistance, as well as pay-by-phone and online bill pay services will still operate 24 hours a day, seven days a week.

EPUD also said taking more employee cars off the road on Fridays will decrease their carbon footprint by 264,814 pounds of CO2 a year. That's equivalent to 27 acres of trees.

For more information on the change, you can visit EPUD's Web site or e-mail customerservice@epud.org.