SEATTLE (AP) — Alaska Airlines President and CEO Brad Tilden says there might be a partial solution by noon Pacific time to computer problems that have caused system-wide flight delays for his carrier.
At the Eugene Airport, a 10 a.m. flight was canceled on Monday. A 1:30 p.m. flight remained scheduled to depart, but staff in Eugene can't access the computer to see if the flight has left Seattle en route to Eugene.
Tilden said Monday he hopes for a full resolution by 5 p.m. and that "we're doing everything we can to get back on track."
Tilden says the computer problem stems from a data outage in the Midwest.
He spoke at Sea-Tac Airport during an unrelated announcement with Delta Air Lines about a new route.
Copyright 2012 The Associated Press
From the Eugene Airport Facebook page
Here's the latest from Alaska Airlines:
Effective October 8, 2012 Alaska Airlines is experiencing a systemwide software outage affecting check-in, flight operations, reservations. The outage is affecting the airlines' ability to check-in passengers and depart flights.
• At 7:30 a.m. PST, Sprint, Alaska Airlines' Internet provider, went down after a fiber network cable was cut in Wisconsin. Sprint provides the airline with connectivity to SABRE, the system used for reservations, check-in and to purchase tickets. The outage is preventing customers from checking in and has caused significant systemwide delays in all cities Alaska Airlines serves.
• Alaska Airlines has implemented a manual process to check-in customers, however, this process will be slow and flights will depart late. If this problem persists, we will most likely cancel flights early this afternoon.
• Alaska IT specialists are working to partially restore a connection to SABRE.
• If a customer misses their flight, we'll do our best to reaccomodate them on the next available flight and will begin working to put passengers on other carriers, if necessary. We will have more information for customers impacted by this issue posted to alaskaair.com later.