Consumer

Consumer Online foreign language promoter to pay $1M in consumer deception lawsuit Online foreign language promoter to pay $1M in consumer deception lawsuit (Video)
An internet company selling foreign language software just agreed to pay $1,000,000 for what the state Attorney General says was an introductory offer scam.
The state says Philadelphia-based Internet Order and it's CEO Daniel Roitman turned an introductory offer into automatic charges for automatic shipments of foreign language software under the brand name The Pimsleur Approach.
Consumer Clearing mail alert confusion: Is your mortgage or privacy at risk?  Clearing mail alert confusion: Is your mortgage or privacy at risk? (Video)
When someone you don't know sends an email about your federal tax information, it's understandable that you'd be cautious. It's equally understandable that you'd question an unsolicited letter from lawyers talking about trustee changes at your mortgage company. KOMO viewers contacted the Problem Solvers- with questions about both.
Consumer Refunds not guaranteed for wildfire-related lodging cancellations Refunds not guaranteed for wildfire-related lodging cancellations (Video)
Northwest wildfires are ruining a lot of vacations and burning budgets for many families who paid in advance for a vacation rental. Some establishments offer full refunds, but when you lose lodging due to a wildfire or any other natural disaster, there's no such thing as an automatic refund guarantee.
Consumer Haggen sues Albertsons for $1 billion over grocery deal Haggen sues Albertsons for $1 billion over grocery deal
The small grocery-store chain Haggen on Tuesday sued Albertsons for more than $1 billion in damages, alleging the supermarket giant engaged in systematic efforts to eliminate it as a viable competitor in five states.
Consumer What you should know about earthquake insurance What you should know about earthquake insurance
The recent New Yorker magazine article "The REALLY Big One" has a lot of people asking about earthquake insurance. Remember the basic homeowner’s policy does not provide earthquake coverage. You have to buy a separate policy for that.
Consumer A is for Avocado
Avocados are rich in antioxidants and a good source of potassium, folate and other B vitamins. Plus they're loaded with fiber.
Consumer Eat well on $4 a day? Eat well on $4 a day?
When you're on a limited budget, you've got to be very creative with the meals you prepare. A new cookbook show you how to stretch those food dollars.
Consumer Free samples not necessarily free Free samples not necessarily free (Video)
A local woman says all she wanted was a free sample of face cream. But the free sample morphed into unwanted products and more than $400 on her credit card.
Consumer What's with the 'documentation' fee? What's with the 'documentation' fee?
Buy a car and there's a good chance you'll get hit with what's called a "documentation fee.” This is an extra charge, often hundreds of dollars, that supposedly covers the dealership's cost to handle the paperwork for that purchase.
Consumer Seniors lose billions each year to financial fraud Seniors lose billions each year to financial fraud
We don't hear all that much about it, but financial elder abuse is a serious and growing crime in this country. It's estimated that seniors lose more than $3 billion each year to financial exploitation.
Consumer Cash advances can be costly Cash advances can be costly
Need a small loan right away? You might be tempted to borrow from your credit card company. It's called a “cash advance” and it's really convenient. It's also very costly.
Consumer FreedomPop's free service fuels frustration FreedomPop's free service fuels frustration (Video)
The promise of free internet and mobile service sounded great to a local woman trying to save money. So she signed up with a California company called FreedomPop. The high-tech startup offers free voice, text and data as a gateway to it's many fee-based wireless and data plans and it's catching on. In fact, FreedomPop recently announced plans to expand to the UK. But Leslie Maxwell wonders if it's getting too big too quickly.
Consumer  Be careful with spray sunscreens Be careful with spray sunscreens
Spray sunscreens are really easy to apply – but if you use them, you really need to be careful not to inhale the spray.
Consumer Fresh Pod: Does it work? Fresh Pod: Does it work? (Video)
You can buy all sorts of products to deal with bad smells in your house. But most of them seem to involve a lot of chemicals or fragrances that only mask the smell. The Fresh Pod by Fresh Wave promises natural and safe odor control for up to 60 days. But how well does it really work?