'Really? They're breaking in to my house to watch porn?'

'Really? They're breaking in to my house to watch porn?' »Play Video
Comcast credited the customer's account for porn movies that mysteriously showed up on her bill.

SPRINGFIELD, Ore. - Kathy Hummel first noticed the on-demand movie charges on her February bill from Comcast.

A-Cut Creampuff. Asian Hottest. My Stepdad's a Perv.

"My first thought was I'm going to kill my husband," Hummel told KVAL News.

It wasn't him. In fact, it wasn't anybody in the Hummel household who racked up $38 worth of on-demand adult films.

Comcast wasn't convinced, Hummel said.

"So they told me well, does somebody have a key to your house? No. Well maybe somebody's breaking in to your house," Hummel recalled. "Really? They're breaking in to my house to watch porn but they're not stealing anything."
 
A service rep from Comcast eventually waived the $38.

Then the bill for March arrived, with bills for 6 more adult films - plus the charges from February, about $100 worth of porn in all.

On the second go-around, Hummel and her husband figure they spent 10 hours on the phone with Comcast.

"They couldn't explain it," she said. "Beyond frustrating. Multiple phone calls. We've gone down to the comcast office."

KVAL News contacted Comcast in an attempt to get an interview. Theressa Davis with Comcast declined to be recorded but agreed to credit Hummel's account.

"Which is nice. I mean, I appreciate it," Hummel said, "but it doesn't really explain how come the last 2 months somebody else's movies are being put on my bill."

This is a developing story. Watch KVAL News at 5, 6 and 11 and KVAL.com for more.