"Most of our bills that can be auto-billed just come out of our bank account or onto our credit card," AT&T customer Travis Mayfield said Thursday.
He said he never looks through his paper bills, but his husband did last week and found an odd charge.
"An extra $10.94, and we were just shocked," Mayfield said. "It said in the notation that it was a 'Horoscopegenie Alert.'"
After thinking about what the charge could be from, they discovered it came from a text message - one they ignored several weeks ago.
"We didn't reply and tell them that we didn't want it, so they just started billing us," Mayfield said.
Eyewitness News discovered the process is called third-party billing, or "cramming." A spokesman with AT&T said the company has what they call billing aggregators, companies they allow to bill over the AT&T platform.
AT&T said if customers call to dispute the bill, the charges will be removed promptly. And, that's what happened with Mayfield.
"I'm really angry that our phone company would allow someone to bill us without us actually saying 'yes' to something," Mayfield said.
He said his story is something he and others can learn from.
"It is worth it to open that bill and check it for charges you didn't sign up for, and then call the company and have them take it off your bill if you find it there. It could ultimately save you, honestly, hundreds of dollars if you aren't more careful," Mayfield said.
The U.S. Senate Committee investigated landline cramming earlier this year. It found that during the past five years, phone companies billed more than $10 billion in third-party charges. Since that finding, phone companies have promised to end this practice on landlines. Nothing has been mentioned about cellphones.