Fast draw... its about how the customer is order through the passenger seat where you cant hear through the headset, and the fact that a cheeseburger without cheese is just a hamburger

Not Just Flippin Burgers

Before you judge a person working for minimum wage in the food industry, I believe you should work at a restaurant at least once in your life. It may seem like an easy job that’s only meant for dropouts or high school students, but serving the public is more than just flipping burgers. Our job is to make sure our customers get exactly what they want and to please them with kind and good customer service. I’m sure you think this must not be that hard, but being human we can only do so much. I think that in some ways customers have lost their respect for the everyday fast food workers.
Is this because customers have already forgotten what it was like to have a first job? Or is it because they’ve never served anyone in their lives? Going back to my first point about it being a first job, the majority of those who work at Dairy Queen in Junction City are under the age of 21, and have been working there throughout their teenage years. I have not known one employee who has said to them self, “I want to work here forever.” But with today’s economy we all need the jobs we currently have. To those of you who feel a need to harass those of us who serve you, is it because you secretly covet my job or is it because you think you can do it better? I am proud of where I work, I’m proud of my job, and the knowledge that I am working for what I have. It is pride that doesn’t let me yell at the top of my lungs when customers treat me, and my DQ family, with such disrespect.
So here are a few lessons you could learn to start your new year off right. For instance don’t treat us like a child or a stupid teenager. Belittling us doesn’t make us feel good about ourselves and or make us want to do our job right, which means your ice cream or burger wont be at its best.
Impatience is probably our biggest problem with rude customers. We are a fast food place, in which we try to get your meals out to you as quickly as possible, but sometimes things happen to slow the production down. Sometimes we have to put new food on the grill, or our ice cream pumps need to be changed. Therefore things aren’t as instant and prompt as you want them to be. So, please just be patient. Not to mention we are the employees, meaning we do not make the prices and have no control over them, so don’t complain to me because your dilly bar has gone up in price for the first time in 50 years.
You should also know when we repeat your order it’s not because we weren’t listening to you in the first place. It’s because we want to make sure that we get your order right. If you’re going through the drive thru, repeating orders is common because it can be difficult for us to hear through the head sets especially when you talk in a quite voice or have a diesel truck. Also another difficult thing to hear is as we call it “passenger seat ordering,” it’s hard to hear clearly. Talking on the phone while ordering is rude; because we cant tell if you’re talking to us or to the person on the phone.
But my personal biggest pet peeve is when I open the window, and the driver decides it will be cool to blow their cigarette smoke in my face. It’s not cool, you’re being disgusting and rude, not to mention exposing me to second hand smoke.
I’m not trying to say that I hate my job, because I truly don’t. There are customers that make us laugh, and treat us with respect, those are the ones we truly like and love to serve. I’m proud of where I work, and that I’ve created a family through my work. But when you feel the need to harass my family and I, it makes me wonder why I’m here, and why you are attacking my family. If we quit, then you would have to do the job yourself, but we all need our jobs, so we all will just suck it up and smile. Just for once though it’d be nice if things changed, and everyone was treated with respect.

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lizmarr says ... on Thursday, Jan 28 at 7:54 AM

Hear hear! When I was driving school bus, I always thought that every teacher should ride the bus for a week before criticizing the job we did of staying safe on the road and maintaining safety of the bus.

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